Fixed-Term (Seasonal contract)

Start Date: 30^th September 2024 - 29^th December 2024

£27,352 per annum (pro rata)

Full time; 40 hours per week

Based in Covent Garden, London

The Royal Ballet and Opera continues to lead the way in opera, ballet, music and dance both live on stage and through multiple digital platforms. Based at our iconic heritage site in Covent Garden, the RBO Shop is open to our visitors and customers daily from midday. In addition, many of our customers are shopping online, and we continue to see a growing interest in the Online Shop.

We are now looking for a Retail Assistant, Online Shop to support the Retail team across the busy Winter season. In this role you will work alongside the Retail team completing the whole process for picking, packing and dispatch of orders (which is particularly busy over the Christmas period), paying attention to accuracy of the order fulfilment, and delivering an excellent service for our on-line and phone shoppers.

To apply, ideally you must have availability over the key Christmas period and to work a variable shift pattern from Monday - Sunday including some evenings and weekends. Training in our systems and procedures will be provided and you will need to gain sufficient knowledge of our product range and stock management systems fairly quickly.

The successful candidatewill be an experienced team player, able to demonstrate:

• Some experience of fulfilment for on-line sales
• Ability to make an effective contribution as part of a small team for order fulfilment for online or phone customers
• Numeracy and accuracy in order monitoring, order processing and stock taking
• Confident, helpful manner and consistent high level of customer care and service
• Ability to manage own time effectively and use initiative in an exceptionally busy customer facing role

Due to the short nature of this contract and the volume of orders that will need to be fulfilled, prior experience in a similar role will be highly regarded.

The Royal Ballet and Opera is committed to creating a diverse and inclusive environment in which everyone can thrive. We particularly welcome applications from those who are from a global majority background and/or those who are disabled, as they are under-represented within our organisation. As a Disability Confident Employer, we guarantee to interview all disabled applicants who meet the essential minimum criteria for our vacancies.

A full job description and RBOinformation pack is attached below. If you have any access requirements for your application, please contact the RBORecruitment Team on: hr.recruitment@roh.org.uk

Applications will be reviewed on a rolling basis and suitable candidates invited to interview. We suggest applying at your earliest convenice and reserve the right to close the vacancy early.

Applicants must have work authorisation for the UK.