Permanent
Full time; 40 hours per week
£29,880 per annum
Based in: Covent Garden, London

The Royal Ballet and Opera continues to lead the way in opera, ballet, music and dance both live on stage and through multiple digital platforms, from live streaming to worldwide cinema screenings. Our Covent Garden theatre has been at the heart of London and British cultural life for three centuries. We are home to two world-class Companies: The Royal Ballet and The Royal Opera.

The Royal Opera House describes the place we work, not who we are. The whole is always more than the sum of its parts - we may be a House, but three quarters of our audiences experience what we do outside this building. While our Covent Garden theatre is the nerve centre, the impact and influence of the organisation can be felt in every corner of the country, and around the world.

The Technology Services and Infrastructure team works to provide a service to all departments across the Royal Ballet and Opera facilities, including service desk support for other teams and colleagues across the whole organisation, who depend on a variety of essential systems every day.

We are now looking for a Technology Operations Engineer to join the service delivery team to provide high quality first and second line user support, problem solving, project implementation support and record keeping for the service desk and knowledge database. The service desk upholds a strong team ethic and values information flow, skill development, continuous learning and continuous improvement. The successful candidate will play a crucial role in maintaining the overall health and functionality of our technology ecosystem. This position involves working within a service desk environment, providing on-call support beyond regular business hours, and addressing a wide range of technology-related issues.

The ideal candidate will be a team player who can demonstrate:

• Proven experience in a technology operations role
• Experience working in an office environment or customer facing business together with an interest in developing your skills in technology
• Experience or understanding of service desk systems, prioritisation and escalation procedures
• Prior experience in a Service Desk or Technical Operations Centre in 1st and 2nd Line Support
• Excellent problem-solving and communication skills
• Strong proficiency in the use of Microsoft products, Windows desktops, MDM platforms (such as Microsoft Intune) and Apple Mac systems and products

If you are passionate about technology, thrive in a fast-paced environment, and have a track record of successfully resolving incidents and improving service delivery, we invite you to apply for this exciting opportunity. Join us in shaping the future of our technology landscape and delivering top-notch support to our organisation.

The Royal Ballet and Opera is committed to creating a diverse and inclusive environment in which everyone can thrive. We particularly welcome applications from those who are from a global majority background and/or those who are disabled, as they are under-represented within our organisation. As a Disability Confident Employer, we guarantee to interview all disabled applicants who meet the essential minimum criteria for our vacancies.

A full job description and RBO information pack is attached below. If you have any access requirements for your application, please contact the RBO Recruitment Team on [email protected]

Closing date for applications: 8am, Wednesday 13th August 2025

Applicants must have work authorisation for the UK. No agencies.