Permanent
Full time; 40 hours per week
£35,000 per annum
Based in: Covent Garden, London

The Royal Ballet and Opera continues to lead the way in opera, ballet, music and dance both live on stage and through multiple digital platforms, from live streaming to worldwide cinema screenings. Our Covent Garden theatre has been at the heart of London and British cultural life for three centuries. We are home to two world-class Companies: The Royal Ballet and The Royal Opera.

The Royal Opera House describes the place we work, not who we are. The whole is always more than the sum of its parts - we may be a House, but three quarters of our audiences experience what we do outside this building. While our Covent Garden theatre is the nerve centre, the impact and influence of the organisation can be felt in every corner of the country, and around the world.

The Technology Services and Infrastructure team works to provide a service to all departments across the Royal Ballet and Opera facilities, including service desk support for other teams and colleagues across the whole organisation, who depend on a variety of essential systems every day.

We are now looking for a Senior Technology Operations Engineer to join the team and deputise for the Technology Operations Manager. As well as being hands on delivering a high level of 1st and 2nd line support, this newly created role will act as a senior escalation point for complex incidents, drive service improvement initiatives, mentor junior team members, and contribute to technology strategy across the organisation.

The ideal candidate will be a team player who can demonstrate:

• Significant experience in a technology operations role
• Experience working in an office environment or customer facing business together with an interest in developing your skills in technology
• A strong understanding of service desk systems, prioritisation and escalation procedures, and the ability to guide others in this
• Prior experience in a Service Desk or Technical Operations Centre in 1st and 2nd Line Support
• An understanding of the principles of networking and internet technologies
• Strong proficiency in the use of Microsoft products, Windows desktops, MDM platforms (such as Microsoft Intune) and Apple Mac systems and products

Prior experience in retail technology support will be highly regarded, given the customer facing nature of our work and systems so if you have this, please do reference it in your application.

The Royal Ballet and Opera is committed to creating a diverse and inclusive environment in which everyone can thrive. We particularly welcome applications from those who are from a global majority background and/or those who are disabled, as they are under-represented within our organisation. As a Disability Confident Employer, we guarantee to interview all disabled applicants who meet the essential minimum criteria for our vacancies.

A full job description and RBO information pack is attached below. If you have any access requirements for your application, please contact the RBO Recruitment Team on [email protected]

Closing date for applications: 8am, Wednesday 13th August 2025

Applicants must have work authorisation for the UK. No agencies.