Permanent position
£16.55 per hour
Contracted 12 hours (minimum 3 x 4-hour shifts) per week
Based in: Covent Garden, London

The Royal Ballet and Opera continues to lead the way in opera, ballet, music and dance both live on stage and through multiple digital platforms, from live streaming to worldwide cinema screenings. Our Covent Garden theatre has been at the heart of London and British cultural life for three centuries. We are home to two world-class Companies: The Royal Ballet and The Royal Opera.

We welcome audiences to ballet and opera performances and events in excess of 1 million per year. The Visitor Experience team ensures that everyone visiting and interacting with the organisation is warmly welcomed and receives the best possible service.

We are seeking to recruit an experienced Team Leader who will supervise and lead a team of Ushers and volunteers for each shift ensuring the team are fully supported in their roles. They will role model exceptional customer service and ensure the team provides an excellent visitor experience to all who walk through our doors. The Team Leader will support the Front of House Manager for the main auditorium by leading a designated area of responsibility and also take ownership of events in some of the other RBO spaces.

This role will suit an individual who is proactive, has an excellent grounding in customer service and the desire to mentor and support a diverse team. Our ideal candidate will have:

• Previous experience of managing or supervising a customer service team, in a similar environment, with a proven ability to inspire and motivate. (Relevant work experience with transferable skills will be considered)
• Proven experience of delivering an inclusive, excellent and adaptable customer service to colleagues and visitors.
• Excellent communication skills, written and verbal, with the ability to clearly communicate with people at all levels, such as staff briefings.
• Excellent numeracy, stock management, reconciliation and cash handling skills.
• Excellent problem-solving skills resulting in a positive outcome.
• Proven administration skills including the use of Microsoft Office (specifically Excel).

The Royal Ballet and Opera is committed to creating a diverse and inclusive environment in which everyone can thrive. We particularly welcome applications from those who are from a global majority background and/or those who are disabled, as they are under-represented within our organisation. As a Disability Confident Employer, we guarantee to interview all disabled applicants who meet the essential minimum criteria for our vacancies.

A full job description and RBO information pack is attached below. If you have any access requirements for your application, please contact the RBO Recruitment Team on [email protected]

Closing date for applications: 8am, Friday 3rd October 2025.

Interviews will be held w/c 13th October 2025.

Applicants must have work authorisation for the UK.
No agencies please.