Head of ROH Retail


Fixed Term Contract, 18 months

Salary £45,000 - £50,000 p.a.


The Royal Opera House continues to lead the way in opera, ballet, music and dance both live on stage and through multiple digital platforms, from live streaming to worldwide cinema screenings. Following our re-opening to the public in May, we are now able to welcome back all our supporters and visitors to our iconic heritage site in Covent Garden and are planning ahead for the reopening of the ROH Shop in September.


We are now looking to appoint a Head of ROH Retail to lead our retail operation and our retail team, who deliver an excellent service in-store and for our on-line shoppers. This is a unique opportunity at this time to lead the relaunch of our in-store experience for our audiences and customers and to rebuild the business across in-store and on-line. Reporting to the Head of Enterprises, you will also develop a strategic plan for growth and look for business development opportunities. The contract is offered for a fixed term of 18 months.


The ideal candidate will be an experienced team leader and team player, able to demonstrate these qualities:


  • A track record of proven experience in managing a small retail operation (in store and on-line) as part of a larger business
  • Ability to manage all aspects of the retail operation successfully, from product development to customer communications and marketing, with experience and insight into which activities can add most value in the customer journey
  • A strong understanding of key drivers for growth in developing a retail strategy, able to conduct supporting research and analysis of opportunities and risks
  • Experience of growing an on-line business, drawing on data, customer insight, the user experience and market trends and opportunities
  • Experience in leading a modern retail function with a multi-disciplinary team and creating an environment where team members can do their best work
  • Commitment to managing own learning and continuous professional development relevant to the role


The Royal Opera House is committed to creating a diverse and inclusive environment in which everyone can thrive. We welcome applications from those who are currently under represented in our workforce -in particular those who are ethnically diverse and/or disabled. As a Disability Confident Employer, we guarantee to interview all disabled applicants who meet the essential minimum criteria for our vacancies.


A full job description is available below. To apply, please scroll to the bottom of the page and click on `Apply Now`. You can also contact us at HR.recruitment@roh.org.uk if you have any access needs for making an application.


Closing Date for applications: 8.00am, Wednesday 18 August 2021


Applicants must have work authorization for the UK. No agencies.




Sorry, this vacancy is closed.