Head of ROH Retail


Permanent Contract

Competitive salary


The Royal Opera House continues to lead the way in opera, ballet, music and dance both live on stage and through multiple digital platforms, from live streaming to worldwide cinema screenings. We are now able to welcome back all our supporters and visitors to the ROH Shop at our iconic heritage site in Covent Garden.


We are now looking to appoint a Head of ROH Retail to lead on managing the retail experience for our in-store and on-line customers, the retail operation and our retail team. Reporting to the Head of Enterprises, this role has a strategic remit, and you will develop a strategic plan for growth and look for business development opportunities. If you enjoy working across operations, strategy and business development, this role offers an excellent career opportunity within retail. The contract is offered as a permanent position.


The ideal candidate will be an experienced team leader and team player, able to demonstrate these qualities:

  • A track record of proven experience in managing a small retail operation (in store and on-line) as part of a larger business
  • Experience of growing an on-line business, drawing on data, customer insight, the user experience, market trends and opportunities
  • Ability to manage all aspects of the retail operation successfully, from product development to customer communications and marketing, with experience and insight into which activities can add most value in the customer journey
  • A strong understanding of key drivers for growth in developing a retail strategy, able to conduct supporting research and analysis of opportunities and risks
  • Experience in leading a modern retail function with a multi-disciplinary team and creating an environment where team members can do their best work
  • Commitment to managing own learning and continuous professional development relevant to the role


The Royal Opera House is committed to creating a diverse and inclusive environment in which everyone can thrive. We welcome applications from those who are currently under represented in our workforce -in particular those who are ethnically diverse and/or disabled. As a Disability Confident Employer, we guarantee to interview all disabled applicants who meet the essential minimum criteria for our vacancies.


A full job description and details of how to apply are available below, please scroll to the bottom of the page and select `Apply Now` Please contact the the Human Resources Department, email: hr.recruitment@roh.org.uk if you have any questions or access needs for making an application.

Closing Date for applications: 8.00am, Wednesday 20 October 2021


Applicants must have work authorization for the UK. No agencies.




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