Box Office Assistant


£12.08 per hour, permanent contracts starting w/c 08 November 2021

Part-time - 12 hours minimum per week (4 x 3 hour shifts)


Are you passionate about delivering first-class customer service? At the Royal Opera House, we give our audiences and visitors the best possible experience every time, all of the time.

We are now looking for experienced Assistants to join our busy Box Office team, handling enquiries, sales and services including, but not limited to, ticket sales, performance details, catering options, memberships and general information, across a series of channels that include face-to-face, telephone, email, and others that may emerge in time.


This is a fantastic opportunity to bring your customer service and sales skills to one of the world`s busiest theatres. We would love to hear from you if you can demonstrate the following:


  • Commitment to and proven experience of providing excellent customer service
  • Experience of sales and confidence in suggesting additional options and benefits to customers
  • Good numeracy and computer skills, proficient in the use of Microsoft Office, databases and point of sales software and willing to learn new technologies
  • Excellent communication skills via all forms, including telephone, written, online and face to face
  • Experience of making sales using chip and pin devices and able to accurately reconcile


Knowledge of opera, ballet and music is desirable but not a requirement, but an interest and commitment to developing and promoting relevant product knowledge is essential.


You would work four shifts per week on a flexible pattern, with each shift lasting at least three hours. There is the possibility of working additional shifts in busy periods. Each week you must be able to provide at least 4 days availability, including evenings, Saturdays, and some Sundays. You must be able to work onsite at the Royal Opera House, although there are also opportunities to work from home occasionally.


Interviews will take place online in w/c 25 October 2021 and training in w/c 08 November. If you are not available at these times but are keen to apply, please specify this clearly on your application.


All of our staff are expected to uphold the Royal Opera House values: respect, openness and valuing the highest standards. The Royal Opera House is committed to creating a diverse and inclusive environment in which everyone can thrive. We welcome applications from those who are currently under-represented in our workforce, in particular those who are ethnically diverse and/or disabled. As a Disability Confident Employer, we guarantee to interview all disabled applicants who meet the essential minimum criteria for our vacancies. We welcome conversations about flexible working.


A full job description and information on how to apply for this position is available on our website www.roh.org.uk. For queries please contact the HR Department at hr.recruitment@roh.org.uk. You can also contact us if you have any access needs to assist you with making an application.


Closing date for applications: 8am Thursday 21 October 2021.

Applicants must have work authorisation for the UK. No agencies please.





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