£19,693.84 per annum

24 hours (per week)

2 x permanent contract

The Royal Opera House welcomes audiences to performances of ballet and opera and participants in its learning and participation programme in excess of one million per year. Our Box Office team deals with enquiries, sales and services including performance details, catering options, memberships and general information - across multiple of communication channels. Central to the team`s success is a consistent and coordinated approach to customer service standards, confidence in systems and data and support to the team via effective leadership and communication.

We are now looking to appoint 2 additional Assistant Box Office Managers to our existing team. These new roles will:

• Manage a team of Box Office Assistants, ensuring they are supported and motivated to deliver a consistently positive customer experience across a range of sales and services.
• Undertake Box Office duty management, providing successful day-to-day delivery of the Box Office operation and incomings.
• This role will involve regular evening and weekend work

This is an exciting opportunity to bring your customer service and ticketing expertise to one of the world`s busiest theatres. The successful candidates will be able to demonstrate the following:

• Knowledge and experience of the operations of a busy Box Office
• Experience of managing or supervising a busy ticketing operation
• Experience of positively influencing, motivating and supervising staff teams
• Experience of delivering excellent customer service via multiple channels
• Strong IT skills
• Excellent communication skills and an ability to deliver briefings and information in written and verbal form.

The Royal Opera House is committed to creating a diverse and inclusive environment in which everyone can thrive. We welcome applications from those who are currently under represented in our workforce -in particular those who are ethnically diverse and/or disabled. As a Disability Confident Employer, we guarantee to interview all disabled applicants who meet the essential minimum criteria for our vacancies.

The full job description is attached below. Please click on Apply Now to begin your application. If you have any access needs for making an application, please contact the ROH Recruitment Team - [email protected]

Closing Date for applications: 8.00am, Monday 23 May 2022

Interviews will be held on Monday 30th and Tuesday 31st May

Applicants must have work authorisation for the UK.

No agencies