Are you passionate about delivering a first-class visitor experience?

At the Royal Opera House, we give our audiences and visitors the best possible experience every time, all of the time. The ROH leads the way both on stage through opera, ballet, music and dance, as well as off stage through customer service and engagement.

We are seeking to recruit a Tours Coordinator to assist the Tours Manager and Visitor Experience senior management team in training the Tours team. The coordinator will also be responsible for coordinating the daily tours operation with proactive planning while maximising revenue and audience targets. This role will also guide tours as required.

This role will suit a candidate who has a passion for tour guiding, a commercial approach and the ability to work to and set KPIs related to customer satisfaction and sales targets.

Our ideal candidate will have:

• Previous experience in Tours and/or Front of House Management or supervision, with a strong focus on sales, administration and customer service. (Relevant work experiences with transferable skills will be considered)
• A proven record of building successful and long-lasting relationships, with internal customers, clients, suppliers etc.
• Comfort in seeking out and driving group, corporate and private tour sales opportunities both with internal departments, and also the social groups market and travel & tourism trade.
• Excellent interpersonal skills with the diplomacy required to build and maintain good relationships with colleagues and external clients at all levels.
• An energetic approach to work and a positive outlook, with a passion for delivering a first-class visitor experience.
• A strong commercial mindset

The Royal Opera House is committed to creating a diverse and inclusive environment in which everyone can thrive. We welcome applications from those who are currently underrepresented in our workforce; in particular those who are ethnically diverse and/or disabled. As a Disability Confident Employer, we guarantee to interview all disabled applicants who meet the essential minimum criteria for our vacancies.

A full job description is attached below. If you have any access requirements for your application, please contact the ROH Recruitment Team on hr.recruitment@roh.org.uk

Closing date for applications: 8am, Wednesday 17th August 2022.

Applicants must have work authorisation for the UK.

No agencies please.