Visitor Experience Scheduling and Payroll Coordinator

Permanent contract

40 Hours per week

£30,500.00 per annum

Based in: Covent Garden, London

Who we are:

The Royal Opera House continues to lead the way in opera, ballet, music and dance both live on stage and through multiple digital platforms, from live streaming to worldwide cinema screenings. The Royal Opera House wants to share these life-changing artforms with as many people as we can, working to enrich the cultural life of the nation by growing the public enjoyment and appreciation of exceptional ballet and opera.

The role:

At the Royal Opera House, we are passionate about delivering world class customer service. We give our audiences and visitors the best possible experience with every visit.

We are now seeking to recruit a Visitor Experience Scheduling and Payroll Coordinator, to do the shift scheduling and prepare payroll for all Visitor Experience staff, provide an excellent level of friendly and efficient support to Visitor Experience staff and volunteers, and to coordinate other tasks related to Visitor Experience staff scheduling.

What you`ll bring:

This role will suit a candidate who has excellent organisational and communication skills, and an analytical approach to problem solving. You will also be able to demonstrate:

  • A systematic approach to managing tasks and priorities, and the ability to plan ahead and work to strict deadlines while keeping close attention to detail.

  • A confident user of technology, with experience of databases, rostering systems, and advanced Excel skills with the ability to work with and manipulate data.

  • An understanding of how a complex, large scale organisation functions and how to build effective working relationships in this environment.

  • A strong team player, with the ability to learn quickly, take initiative, and work unsupervised.

  • The ability to work calmly under pressure and focus in a busy office environment.

  • Appreciation of confidentiality and discretion when dealing with sensitive data and situations.

We value the diversity new hires can bring to our workforce. A working knowledge of our repertoire is not essential, but the ability to learn quickly is. An understanding of, or interest in, the performing arts/theatre sector will be highly regarded.

How to apply:

If this sounds like the right opportunity for you, then we`d love to hear from you. A full job description is attached below, along with the ROH information pack which includes details on what benefits we offer. If you have any access requirements for your application, please contact the ROH Recruitment Team on

The Royal Opera House is committed to creating a diverse and inclusive environment in which everyone can thrive. We particularly welcome applications from those who are from a global majority background and/or those who are disabled, as they are under-represented within our organisation. As a Disability Confident Employer, we guarantee to interview all disabled applicants who meet the essential minimum criteria for our vacancies.

Closing date for applications: 8am, Friday 23rd February 2024.

1st round online interviews will be held the week of 26th February 2024.

Applicants must have work authorisation for the UK. No agencies.

Sorry, this vacancy is closed.