£13.15 per hour

Permanent Part-time Contracts (3 shifts per week, shift length varies)

starting from Monday 19^th August 2024

At the Royal Opera House, we are passionate about delivering world class customer service. We give our audiences and visitors the best possible experience with every visit.

We are looking for fantastic Ushers to support our dedicated, friendly, and professional Front of House team.

To apply, you must be available to work a variable shift pattern including evenings, and weekends.

We would love to hear from you if you can demonstrate the following:

• Proven experience of providing excellent customer service
• Ability to follow daily operational and health and safety procedures
• A commitment to providing an inclusive environment to colleagues and visitors
• Confidence in making sales and accurately reconciling takings and stock
• Excellent communication skills and a proactive approach
• Confidence in using technology such as point-of-sale software, ticket scanners, etc.
• An eye for detail, excellent time keeping and are well-presented

Availability

You would work three shifts per week on a flexible pattern, rostered weekly in advance, with each shift lasting at least 4 hours (but may be longer). There is the possibility of working additional shifts in busy periods. Availability must include evenings and weekends, and occasional daytime work may also be required.

Please download the Usher Availability Requirements document below before applying. Here you will find further details of the availability requirements.

Please note that time off cannot be given over the Christmas period.

This role requires extended periods of work within a darkened environment, i.e. our auditorium.

Interviews

You must be available to attend an assessment centre in-person at the Royal Opera House, Covent Garden on Tuesday 30^th July. Specific timings will be confirmed on invitation. No other alternative dates are available.

You must also be available to attend 2 training/induction sessions on both Monday 19^th and Tuesday 20^th August in-person. This training is mandatory for all successful candidates.

The Royal Opera House is committed to creating a diverse and inclusive environment in which everyone can thrive. We particularly welcome applications from those who are from a global majority background and/or those who are disabled, as they are under-represented within our organisation. As a Disability Confident Employer, we guarantee to interview all disabled applicants who meet the essential minimum criteria for our vacancies.

A full job description is attached below. If you have any have questions or access requirements for your application, please contact the ROH Recruitment Team on hr.recruitment@roh.org.uk You can also contact us if you have any access needs to assist you with making an application.

Closing date for applications: 8am, Monday 15^th July 2024

Applicants must have work authorisation for the UK and be 18 years old or over.

No agencies please.

DOWNLOAD JOB DESCRIPTION
UsherJD-Aug23.pdf (PDF)
ROHInformationPack.pdf (PDF)

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