Box Office Sales Assistants


£11.38 per hour (part-time)

12 months fixed-term contract, commencing 25 September 2017

At the Royal Opera House we aim to reach and delight as many people with ballet and opera as we can, and we are passionate about giving our audiences and visitors the best possible experience every time. Last year we staged 415 performances, welcomed 706,000 people to our shows and 44% of the tickets we sold cost less than £50.

We are now looking for experienced Sales Assistants to join our busy Box Office team, offering the best possible welcome and advice to our audience, whilst maximising sales.

This is a fantastic opportunity to bring your customer service skills to one of the world`s busiest theatres. We actively encourage applicants from diverse backgrounds and value the positive impact that difference has on our teams.

To be effective in this role you will need to be able to demonstrate the following:

  • Impeccable customer service skills, in person and over the phone
  • Outstanding communication skills both written and verbal
  • Strong sales and payment handling skills
  • Great teamwork
  • Good computer skills and proficiency with Microsoft Office
  • Ability to work well under front-line pressure and plan ahead.

The following shift patterns are currently available:

  • Monday/Tuesday/Wednesday/Friday - 09:45 to 14:45 (20 hours)
  • Monday/Tuesday/Thursday/Friday - 09:45 to 14:45 (20 hours)
  • Monday/Tuesday/Friday/Saturday - 09:45 to 14:45 (20 hours)
  • Monday/Tuesday/Friday/Saturday - 15:00 to 20:00 (20 hours)

Please ensure that you indicate your preferred shift pattern(s) in your application.

You will need to be available to attend a full week of induction training in the week commencing 25 September 2017 (10:00 to 18:00 each day) and then commence your regular shift pattern the following week.

A full job description and details on how to apply are available below by logging in or creating an account. If you have any queries about the recruitment process please emailhr.recruitment@roh.org.ukor phone on +44 (0)20 7212 9631 and you can also contact us if you have any access needs for making an application.

Closing date for applications: 08:00 on Monday 31st July 2017.

Interviews will take place on 15th August.

Applicants must have work authorization for the UK.

No agencies.




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