Retail Assistant


Permanent Contract, Part Time 16 hours per week

£10.20 per hour

The Royal Opera House offers world-class opera, ballet, music and dance live on stage at our iconic theatre in Covent Garden, and reaches out to audiences across the UK and beyond through ROH Cinema and digital content on other platforms. In September 2018, following the Open Up project, we will open our doors to an even wider group of people to experience what the Royal Opera House has to offer. This also represents a significant opportunity for our retail team, who will now be able to welcome much larger numbers of visitors daily to our new shop, as part of a more integrated visitor experience.

The Development and Enterprises Department is now looking for a Retail Assistant to join our enlarged retail operation. This is an ideal opportunity if you are an experienced retail professional, with outstanding customer service, looking to actively contribute to the success of the retail team. To apply, you must be available to work part time, 16 hours/week across a variable shift pattern including evenings and weekends. These positions are offered as part time, permanent contracts.

The successful candidates will be experienced team players, able to demonstrate:

-Substantial retail experience with a proven sales track record, able to make an effective contribution to a proactive sales environment

-Confident, helpful manner and consistent high level of customer care and service

-Numeracy and accuracy in cash handling, reconciliation, order processing and stock taking

-Ability to manage own time effectively and use initiative

-Some knowledge of opera, ballet and music, and an interest in developing and promoting relevant product knowledge

-Commitment to managing own learning and continuous professional development relevant to the role

We actively encourage BAME and disabled applicants and value the positive impact difference has on our teams.

A full job description is available below. To apply, please scroll to the bottom of the page and click on `Apply Now`. Please contact the Human Resources Department via hr.recruitment@roh.org.uk or on Tel: +44 (0) 207 212 9303 if you have any access requirements or queries.

Closing Date for applications: 8.00am, Thursday, 18 October 2018

Interviews will be held from: week commencing 22 October 2018

Applicants must have work authorisation for the UK.

No agencies



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RetailAssistantJDOct18.pdf (PDF)



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