Assistant Box Office Manager


£32,179.50 per annum

Full-time (40 hours (5 out of 7 days) per week)

Permanent contract

The Royal Opera House welcomes audiences to performances of ballet and opera and participants in its learning and participation programme in excess of one million per year. Our Box Office team deals with enquiries, sales and services including performance details, catering options, memberships and general information - across multiple of communication channels. Central to the team`s success is a consistent and coordinated approach to customer service standards, confidence in systems and data and support to the team via effective leadership and communication.

We are now looking to appoint a team of three Assistant Box Office Managers. These new roles will:

  • Manage a team of Box Office Assistants, ensuring they are supported and motivated to deliver a consistently positive customer experience across a range of sales and services.
  • Undertake Box Office duty management, providing successful day-to-day delivery of the Box Office operation and incomings.

This is an exciting opportunity to bring your customer service and ticketing expertise to one of the world`s busiest theatres. The successful candidates will be able to demonstrate the following:

  • Knowledge and experience of the operations of a busy Box Office
  • Experience of managing or supervising a ticketing operation
  • Experience of positively influencing, motivating and supervising staff teams
  • Experience of delivering excellent customer via multiple channels
  • Strong IT skills
  • Excellent communication skills and an ability to deliver briefings and information in written and verbal form

We actively encourage BAME and disabled applicants and value the positive impact that difference has on our teams. We welcome conversations about flexible working.

A full job description is available below. To apply, please scroll to the bottom of the page and click on `Apply Now`

Please contact the Human Resources Department on Tel: +44 (0) 20 7212 9752 if you have any access requirements or queries.

Closing date for applications: 08.00, Monday 9 December 2019.

Applicants must have work authorisation for the UK.





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