Systems Analyst (Service Desk Support)


Permanent contract

£25,000 p.a.

The Royal Opera House continues to lead the way in opera, ballet, music and dance live on stage at our heritage theatre site here in Covent Garden, and reaching out to audiences across the UK and worldwide with our cinema screenings and content through other digital platforms. The Technology Operations team works to provide a service to all departments across the Royal Opera House Group, including service desk support for other teams and colleagues across the whole organisation, who depend on a variety of essential systems every day.

We are now looking for a Systems Analyst to join the service delivery team working across the Royal Opera House Group, to provide high quality first and second line user support, problem solving, project implementation support and record keeping for the service desk and knowledge database. The service desk upholds a strong team ethic and values information flow, skill development, continuous learning and continuous improvement. This is a very good opportunity to develop your skills and knowledge in first and second line support with a broad range of systems and technologies.

The ideal candidate will be a team player with these qualities:

  • Broad experience in an IT support service desk environment or demonstrable transferable skills from an end user department
  • Experience in Microsoft products, office systems and enterprise systems such as finance systems, CRM and scheduling systems
  • Demonstrated experience working in a service delivery role and good knowledge of ITIL or related procedures
  • Good base knowledge of technical solutions for common technical problems
  • Strong written and verbal communication skills with a consistent high level of customer care and responsiveness
  • Commitment to managing own learning and continuous professional development relevant to the role

We actively encourage BAME and disabled applicants and value the positive impact difference has on our teams.

A full job description is available below. To apply, please scroll to the bottom of the page and click on `Apply Now`. Please contact the Human Resources Department via hr.recruitment@roh.org.ukor on Tel: +44 (0) 207 212 9303 if you have any access requirements or queries.

Closing Date for applications: 8.00 am, Wednesday 26 February 2020

Applicants must have work authorisation for the UK

No agencies



Sorry, this vacancy is closed.